Customer Solutions Advisor

What You Can Expect : We are recruiting for a Customer Solutions Advisor to support our customers in our Maldon Branch. At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou Main duties to include

• Act as the main point of contact for assigned customer accounts.
• Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
• Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
• Monitor and maintain service level agreements and client KPIs.
• Proactively communicate with clients regarding shipment status, service changes, or delays.
• Handle customer enquiries, complaints, and escalations professionally and promptly.
• Develop and maintain strong, long-term relationships with both internal and external stakeholders.
• Identify opportunities to improve service quality as well as establish potential for growth.
• Support the onboarding of new clients and ensure a smooth transition.
• Support with customer site visits, teams meetings, and regular communication over the telephone. What You Bring:
• GCSE or equivalent in English and Math
• Road freight background
• Proven record of internal sales
• Strong Customer Service.
• Analytical
• Time management
• Communication
• Advanced IT skills inclusive of Microsoft Excel
• Attention to detail