Strategic Customer Success Manager

Supermetrics is looking for a Strategic Customer Success Manager to join our team. Supermetrics is on a mission to help marketers turn data into impact. As we continue scaling globally, we are looking for a Strategic Customer Success Manager to own and elevate our relationships within media agency holding companies. Based in either our Helsinki, Dublin, Amsterdam hubs or remotely within the UK, you will hold the keys to a select portfolio of multi-region enterprise agency accounts. This is not a standard account management role; you will operate as a trusted advisor, leveraging deep domain knowledge to orchestrate long-term expansion and value realization across diverse agency business units and geographies. This is an impact-driven position for a strategic thinker who thrives on complexity. You will ensure the growth and development of enterprise accounts by not just managing what exists, but by designing long-term plans, assessing risk, and facilitating product adoption across multiple markets. You will act as the internal orchestrator, aligning cross-functional teams to ensure strategic delivery while using executive customer feedback to directly shape our product roadmaps and GTM priorities. In this role, you will…

• Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts.
• Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units.
• Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights.
• Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping.
• Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams.
• Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy.
• Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities. This position is for you if you have…
• 3+ years of Media Agency experience in a client-facing role.
• Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem.
• Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
• Experience working cross-functionally to deliver client value.
• Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies.
• Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network.
• A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts.
• A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function. Why Join Us…
• Join Supermetrics at a pivotal inflection point as we elevate our strategic enterprise motion.
• Manage a vital portfolio that strategically advances our most critical customers' needs and ensures revenue continuity.
• Work with a global leadership team that values self-management, strategic thinking, and measurable impact. Benefits we offer…
• Competitive compensation package, including equity
• Great work equipment and home office allowance for those working in our fully remote locations
• Health care benefit and leisure time insurance
• Sports and wellbeing allowance Benefits may vary depending on location. Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics . #LI-Hybrid #LI-MiddleToSeniorLevel Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce and we are dedicated to creating an environment where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. You can reach us at [email protected] All requests for accommodation will be kept confidential. Join us in putting AI to work for marketers Supermetrics helps marketers make better decisions. It connects marketing data from platforms like Facebook Ads and Google Analytics to the AI tools, analytics tools, and data warehouses marketers already use, putting it right where they need it. With Supermetrics, a marketer can connect their data to AI tools like Claude and ChatGPT, ask questions about their campaigns, and get insights and recommendations grounded in live data. From there, they can also manage and update campaigns across every connected platform, automatically and in one place, using guardrails to stay in control. We work with organizations of every size: small teams that want enterprise-level reporting without the overhead, global brands like Dyson and L'Oréal that need visibility across millions in ad spend, and agencies like dentsu and McCann UK that manage large portfolios of client accounts at scale. In total, over 200,000 businesses trust Supermetrics to help them make the best decisions with their marketing data. We've grown from a one-person shop in 2013 into a global powerhouse, and we're only getting started. Today, we're 300+ people, with teams spread across 10 countries and 3 continents. Our team represents more than 50 nationalities which makes us a multicultural, collaborative, thriving team. Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and quick to act, we see what needs doing, take ownership, and run with it. As team players, we help each other and win together. We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully. It all started with a Google t-shirt... Read the rest of our story at supermetrics.com/about. How we use AI in the recruitment process: We use AI to help our recruiters work through applications faster, for example, summarizing your resume and scheduling interviews. A recruiter reviews every application, and no hiring decision is ever made by AI. For some roles, your first interview may be with an AI interviewer instead of a person, and a recruiter reviews that conversation before deciding whether you move forward. From there, our human interviewers may use AI to take notes throughout the rest of the process, never to score or evaluate you, just so they can stay focused on the conversation instead of typing. You'll be told before this happens, and if you'd rather not be recorded, you can opt out at any point. It covers the rest of your process and never affects how you're evaluated. Every hiring decision is made by our human recruiting and hiring teams.