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Customer care Executive
Nextenti Tech Private Limited · Vijayawada, Krishna, Andhra Pradesh, India
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Responsibilities Job Description
- Manage large amounts of incoming calls and customer inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and ensure a positive customer experience. Location bhavanipuram, Vijayawada, Andhra Pradesh, India 520010 Qualification Bachelor's Degree Department General