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Membership Support Team Leader
Davidlloyd · Heston
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£33,000 Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team! As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members . You will resolve high level escalated member queries by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s . Please be aware shifts may vary
- m orning , evening & weekend working will be required . Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally. Our perks :
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App : Get paid on demand!
- Access to our Benefits Suite . About you:
- Exceptional customer service skills
- Highly developed leadership qualities
- Organisational skills & commercial acumen
- Ability to use an empathic & reasonable approach to member queries Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club! Heston