Staff Software Engineer

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! Manage Content Team The Manage Content team owns the solutions for client and shopper communication, managing the connection between brands and retailers, and ensuring reviews and questions can be responded to and answered quickly and thoroughly to improve brand loyalty through great customer service. As a Staff Engineer seeking to join this team, you will be responsible for helping design, develop, deliver and own a range of solutions to help extend Bazaarvoice’s Client experience portfolio. Staff Software Engineer Expectations At Bazaarvoice, Staff Engineers go beyond technical excellence. They are client-impact-focused leaders who take full ownership of the product and the outcomes it delivers. Technical Expectations

• Cloud & Architecture: Deep expertise in cloud architectural patterns — microservices, serverless, streaming, CI/CD, data management, security, and observability. Own architectural decisions across one or more products, from design through delivery.
• Code & Operational Excellence: Champion clean, secure, and high-performing code. Lead troubleshooting with deep insight into runtime health, logging, and platform observability.
• Execution & Innovation: Proactively drive continuous improvement, evangelise best practices, and turn technical ideas into production-ready execution.
• Agentic AI Leadership: Stay at the forefront of agentic AI, design and advocate for AI-driven workflows that augment engineering productivity and unlock new product capabilities, while ensuring responsible adoption across the team. Leadership and product ownership expectations
• Client & Stakeholder Partnership: Engage with clients, PMs, designers, and leadership to discover, break down, and solve problems. Communicate technical concepts clearly across all audiences.
• Team Leadership & Mentorship: Coach and mentor engineers technically and professionally. Drive team refinement, share knowledge broadly, and act as a cultural multiplier.
• Strategic Execution: Balance hands-on technical contributions with strategic guidance. Collaborate across portfolios to deliver high-value software aligned with long-term business goals. Tech Stack At Bazaarvoice, we value strong engineering fundamentals over narrow technical specialisation. Curiosity and adaptability matter more than familiarity with any specific tool. However for context, here's the Managed Content team's current tech stack: Backend/API: Java, Frontend/BFFE: React, Node js, TypeScript, Express Platform, CI/CD: AWS, Terraform, EKS, Docker, GitHub Actions Observability and support tooling:Datadog, Logz.io, PagerDuty, CloudWatch, Sentry, FullStory Why is this the right opportunity for you?
• You take ownership of the product: you do not believe that the Product’s evolution should only be owned by a Product Manager and/or a Designer.
• You are proactive and attack problems as you see them
• You like to come up with a solution when you present a problem
• You solve engineering challenges not only for yourself, you look for repeatable patterns and implement solutions which impact your peers
• While you love independence, you care about working in a passionate team
• Whenever you start a new piece of work, you ask yourself “What is the client trying to achieve?”
• You measure success based on the impact you have both on the client and your peers
• You care about your personal growth, and your peers’ personal growth This might not be the right opportunity for you if…
• You believe that your only responsibility is Engineering
• You believe that knowing what the product should do is only for Product Managers
• Love your craft, but believe that there is no space for Agentic AI in software engineering
• You believe that product requirements are set in stone and should not be challenged