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Associate Client Success Specialist
NTT Global Data Centers · Mumbai, Maharashtra, India
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Key Responsibilities: Client Nurture / relationship
- Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’. Ensures the client is able to interact successfully with the organization and to optimize the engagement (measurable through improving CSAT). Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resol…