Executive Managing Director, Process Excellence

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date. Weekly Work Hours 40 Compensation Range Staff Range N10 Salary Minimum $104,855.00 Annually FLSA United States of America (Exempt) Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law. Position Type Staff Make a Lasting Impact at Dallas College Dallas College is seeking a strategic and results-driven leader to serve as our Director of Process Excellence. In this highly visible role, you will help shape the future of one of the nation's largest community colleges by leading enterprise-wide initiatives that improve efficiency, elevate service delivery, and enhance the experiences of students, employees, and community stakeholders. As a trusted advisor to senior leaders, you will champion a culture of continuous improvement, leveraging Lean Six Sigma methodologies to transform business processes, drive operational excellence, and deliver measurable outcomes. You will lead a talented team of process improvement professionals while collaborating across the College to turn strategic priorities into sustainable operational improvements. If you are passionate about solving complex challenges, leading organizational change, and creating meaningful impact through innovation and continuous improvement, we encourage you to apply. What You'll Do Lead Enterprise-Wide Process Improvement
• Drive continuous improvement and operational excellence initiatives across Dallas College.
• Partner with executive and departmental leaders to identify opportunities that improve efficiency, effectiveness, and service quality.
• Lead efforts to redesign and optimize business processes that support institutional goals and student success. Analyze and Transform Operations
• Examine current processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Facilitate process mapping, value stream mapping, root cause analysis, and future-state design activities.
• Apply Lean Six Sigma methodologies, including DMAIC, Kaizen, and data-driven analysis, to develop and implement sustainable solutions. Deliver Measurable Results
• Establish performance measures, key performance indicators (KPIs), and governance frameworks that support long-term success.
• Track improvement initiatives and ensure expected benefits are realized and maintained over time.
• Use data and analytics to guide decision-making and demonstrate organizational impact. Influence and Collaborate Across the Organization
• Serve as a trusted consultant to leaders and stakeholders on organizational effectiveness, customer experience, and service delivery optimization.
• Facilitate workshops, stakeholder meetings, and cross-functional working sessions to solve complex operational challenges.
• Build strong partnerships that foster collaboration, innovation, and shared accountability for results. Lead Organizational Change
• Champion best practices, process standardization, and continuous improvement throughout the College.
• Support change management efforts that increase employee engagement, customer satisfaction, and operational performance.
• Promote a culture that embraces innovation, learning, and continuous growth. Develop and Mentor Talent
• Lead, coach, and develop a team of process improvement professionals.
• Mentor employees and leaders in Lean Six Sigma principles, problem-solving methodologies, and continuous improvement practices.
• Foster a high-performance environment focused on collaboration, accountability, and professional development. Communicate Results and Best Practices
• Develop and deliver presentations, training sessions, and communications that clearly convey findings, recommendations, and outcomes.
• Share successes and lessons learned to strengthen continuous improvement capabilities across the institution. What Will Help You Succeed Successful candidates will demonstrate:
• Strong leadership and strategic planning capabilities.
• Expertise in operational excellence, business process improvement, and organizational effectiveness.
• The ability to influence and collaborate with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and facilitation skills.
• A commitment to continuous improvement, innovation, and exceptional service.
• Experience leveraging technology and emerging tools to improve business outcomes. Why Dallas College? At Dallas College, your work will directly contribute to improving the experiences of students, employees, and communities throughout the region. You'll have the opportunity to lead meaningful change, collaborate with passionate professionals, and help build a culture of continuous improvement that advances the College's mission and strategic goals. Position / Job Summary Leads enterprise-wide process excellence for Dallas College, directing continuous improvement initiatives that deliver measurable gains in efficiency, cost, and service quality. Applies Lean Six Sigma methodologies to redesign business processes and establishes the performance measures that sustain those results. Manages a team of process improvement professionals and partners with senior leaders across the College to translate institutional priorities into operational outcomes. Essential Duties & Responsibilities
• Leads enterprise-wide business process improvement, Continuous Improvement, and operational excellence methodologies for Dallas College.
• Analyzes, maps, redesigns, and optimizes business processes — identifying bottlenecks, waste, variation, and non-value-added activities — to improve efficiency, effectiveness, service quality, and customer satisfaction.
• Applies Lean Six Sigma tools and techniques, including process mapping, value stream mapping, DMAIC, Kaizen, and data analysis, to facilitate process discovery, root cause analysis, current-state and future-state assessments, and solution development with cross-functional teams.
• Designs and implements process governance frameworks, performance measures, and continuous improvement strategies aligned with Dallas College objectives, including support for governance structures, steering committees, and operational excellence programs.
• Develops and tracks operational performance metrics, key performance indicators (KPIs), and improvement measures, and monitors initiatives to verify that expected benefits are realized and sustained over time.
• Partners with leaders and stakeholders to evaluate business needs and recommend process improvements, policy enhancements, and operational strategies, providing consultation and subject matter expertise on organizational effectiveness, customer experience, and service delivery optimization.
• Leads stakeholder engagement sessions, workshops, and facilitation activities and builds strong working relationships across the College, facilitating cross-functional collaboration and problem-solving to address complex operational challenges and ensure alignment, engagement, and successful implementation of improvement initiatives.
• Champions organizational change initiatives by promoting process standardization, efficiency, and adoption of best practices, and leads efforts to increase customer satisfaction, employee engagement, operational effectiveness, and organizational performance.
• Coaches, mentors, and develops staff in Lean Six Sigma principles, process improvement techniques, and problem-solving methodologies.
• Develops and delivers presentations, training, and communications related to proces