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Knowledge Manager
Trigent Software Private Limited · Kenchanahalli, Bangalore, Karnataka, India
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Own and oversee the end-to-end Cross-Delivery Knowledge Management framework across Services Suppliers, including onboarding knowledge for new systems and conducting the specified reviews of existing support knowledge. Develop, integrate and maintain the Knowledge Management process and the knowledge base within the approved ITSM tool. Formulate and maintain the Knowledge Management strategy, including roles, responsibilities, procedures, knowledge-capture plans, supporting technology requireme…