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Associate, Business Platform Enablement & Governance
Astro · All Asia Broadcast Centre
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Why Join
US?
- We practice a vibrant & energetic office culture.
- We provide opportunities for career advancement within the company.
- Good performance is always rewarded accordingly. “ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ” JOB RESPONSIBILITIES: Digitalization & Scalability
- Support long-term digital transformation initiatives
- Drive migration from manual/legacy journeys to digital-first experiences
- Monitor system performance trends and address bottlenecks
- Maximize experience, best design/use of tech, systems, tech partner relationships End-to-End Project Planning & Delivery
- To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product
- Gather and validate business/product requirements
- Translate requirements Business Process Template (BPT) and High-Level Design (HLD) with Tech teams
- Validate system behavior aligns with business rules and customer journeys
- Ensure delivery timelines align with GTM and business priorities User Engagement & Adoption
- Work with UX teams to improve user journeys across platforms
- Ensure new system are adopted across internal teams and customer touchpoints SOP Optimization & Standardization
- Business Process Reengineering
- Redesign business processes
- Drive automation opportunities with Tech & stakeholders
- Simplify and streamline legacy SOPs to improve efficiency Governance & Risk Control
- Ensure SOP–system alignment to prevent inconsistencies
- Implement governance controls to reduce fraud exposure
- Monitor and mitigate risks related to system breaches or process gaps Production Deployment & Post-Release Support
- Manage deployment readiness and coordinate with QA/tech teams
- Provide handover to Ops Support teams System Upgrade & Enhancement
- Plan and oversee modernization initiatives across legacy systems
- Ensure systems support future product scalability and new features REQUIREMENTS: Requirements:
- Bachelor’s degree in business, Information Systems, Engineering, Computer Science, or a related field.
- Open to fresh graduates or candidates with up to 2 years of experience in a product, platform, operations, or technology-related role
- Strong presentation and slide preparation skills with the ability to create clear, structured slides for:
- project status updates
- roadmap summaries
- SOP walkthroughs
- risk and issue tracking
- Proficient in using PowerPoint, Google Slides and AI tools to present data, processes, and recommendations in a clear, structured, and compelling manner.
- Curious mindset and willingness to learn
- Strong analytical and documentation skills (process mapping, SOP writing, requirement gathering)
- Basic understanding of digital platforms, system workflows, and user journeys
- Ability to work with cross-functional teams
- Good communication skills, with the ability to clearly document and explain processes
- Strong attention to detail and willingness to learn complex systems