Aircraft Appearance Duty Manager

Location: American Airlines BWI

• AVN Pay Rate: Salary
• Salary Plan, 60,000.00 USD Annual Work Shift: Job Description We’re looking for a friendly, compassionate, leader to join our aviation services team! Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management Responsibilities
• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards. ● Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules. Skills
• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements
• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Willing to work outside in all types of weather and in elevated noise levels within the airport environment.
• Have a valid driver's license and a clear Motor Vehicle Report (MVR)
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities What We Offer
• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training Important to Know
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS Aviation HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.