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Inbound Sales Team Manager

Bullpen Talent · Mexico

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Inbound Sales Team Manager Location: Remote (LATAM) Working Hours: U.S. Pacific Time Compensation: $1,800 USD per month. Additional bonuses may be available based on performance. Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company. The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments. Homeowners contact the company directly to:

  • Request renovation / construction estimates
  • Schedule appointments
  • Reschedule appointments
  • Ask questions about services
  • Follow up on projects We are looking for someone who has previously built and managed this type of team. Responsibilities
  • Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives
  • Create processes, scripts, and training materials
  • Ensure inbound leads are answered quickly and professionally
  • Monitor team performance and quality
  • Coach underperforming team members
  • Maintain strong appointment booking rates
  • Keep the team motivated, accountable, and productive
  • Report results and recommend improvements Requirements
  • Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.)
  • Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives
  • Experience recruiting and managing lower-cost remote staff
  • Experience creating processes and training programs
  • Strong English communication skills
  • Available during U.S. business hours
  • Extremely reliable Ideal Candidate You have personally built and managed a remote team responsible for handling inbound homeowner inquiries and scheduling appointments. You know how to find good people, train them quickly, manage performance, and keep a lower-cost remote team operating at a high level. Compensation: $1,800 USD per month, plus bonuses after several months of performance. To Apply Please tell us:
  • What type of home services company you worked for
  • How many people you managed
  • Where the team was located
  • How you recruited the team
  • What results the team achieved