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Sr. Manager, B2B Sales
Cnx · PHL Makati City - SLC
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Job Title: Sr. Manager, B2B Sales Job Description The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. You Have
- 8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success)
- 5+ years of people leadership, team leadership, or team coaching/ mentorship experience
- For the Philippines market, experience selling to Filipino clients or working in the Philippines
- Sales and Sales Management experience preferably in a technology, IT, SaaS, or Human Capital / Consulting
- Track record in both hunting and farming sales
- Expertise in scaling businesses in a high-growth market
- Willingness to coach and provide guidance to team members to improve the sales skills of the team You Will
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities
- Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
- Be a point of escalation for our clients and respond promptly to any issues
- Maintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)
- Work with internal functional resources and external partners to develop a coaching platform
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to ensure customer expectations are met
- Work with teams and management to improve sales processes and achieve a positive customer experience
- Lead team to buying/renewal process to achieve greater client satisfaction Location: PHL Makati City
- SLC Language Requirements: Time Type: Full time