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Workflow Engineer

Infosys · Bangalore, India

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Responsibilities Advanced Workflows (uaa-awe) — CRON workflows, STREAM workflows, Advanced Workflows (event-driven logic, timer-based qualification, alarm correlation)

  • RACR rules development (uaa-med-fme) — JavaScript-based alarm classification rules, problem Code assignment, severity overrides, RA-specific rule blocks
  • Alarm management — alarm lifecycle (raise/clear/acknowledge), alarm correlation (RCA creation), soak timers, flapping detection, persistence qualification
  • UAA integrations — Kafka message production/consumption, Remedy API integration (ticket creation), API Gateway
  • Python scripting — Remedy integration scripts (advanced_trouble_ticket.py), Kafka consumer logic, payload construction
  • RA (Resource Adapter) management — RA certification, alarm/PM data collection, device onboarding
  • UAA platform operations — environment promotion (Lab → Stage → Production),

Uaa UI

File Manager, workflow import/export, platform upgrades

  • Database — PostgreSQL queries against uaa-core-db (alarm history, occurrence patterns Technical requirements
  • Linux administration — RHEL-based systems, shell scripting, log analysis, process management
  • Kubernetes / Rancher — container orchestration, pod management (uaa-awe pods), deployment troubleshooting
  • Kafka — topic management, consumer groups, message schemas (JSON), troubleshooting message flow
  • GitLab — Git workflows, merge requests, branch management, CI/CD pipelines
  • TrapStation — SNMP trap collection and forwarding
  • Networking fundamentals — SNMP, ICMP, syslog, alarm protocols, understanding of telecom/ISP network elements
  • Remedy/ITSM — ticket lifecycle, creation, field mapping, API integration
  • Telecom/ISP fault management background
  • Jira workflow experience – Agile Framework Education Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology
Apply: Workflow Engineer at Infosys