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Configuration Support Engineer
Capgemini Engineering · Bangalore, IN
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Job Description
- Configuration Engineer Location: Bangalore / Gurgaon Notice Period: 0-60days Shift: Night Shift / US Shift Experience Required: 4–12 years About Us Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms. Key Responsibilities
- Configure, administer, and support physical security systems, including video surveillance, access control, and integrated security platforms.
- Perform installation, configuration, maintenance, and troubleshooting of security management solutions such as Milestone, LenelS2, DMP, or similar platforms.
- Monitor system health, performance, and availability to ensure uninterrupted security operations.
- Manage patching, upgrades, and configuration management activities across security systems and associated infrastructure.
- Diagnose and resolve issues related to IP-based security systems, access control devices, cameras, and integrated applications.
- Handle escalations and coordinate with OEM vendors, field service teams, and internal stakeholders for timely issue resolution.
- Support system integration activities between security platforms, network infrastructure, and third-party applications.
- Maintain technical documentation, configuration records, SOPs, and knowledge articles.
- Participate in incident management, root cause analysis (RCA), and continuous improvement initiatives.
- Ensure compliance with operational standards, security policies, and change management processes. Mandatory Skills Physical Security & Access Control Systems
- Hands-on experience with:
- Milestone
- LenelS2
- DMP
- Similar Physical Security Information Management (PSIM) or Access Control Systems
- Experience supporting:
- Video Surveillance Systems (VMS)
- Access Control Systems
- IP-Based Security Solutions Networking & System Integration
- Strong understanding of networking concepts.
- Knowledge of IP-based security devices and architectures.
- Experience with system integration between security platforms and enterprise systems. Operations & Support
- Monitoring and Event Management.
- Patch Management.
- Configuration Management.
- Incident and Escalation Management.
- Vendor/OEM Coordination.
- Technical Documentation and Reporting. What you'll love about working here We offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Job Description
- Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.