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Customer Service Agent (Project-Based | Part-Time)
Newstel · Quezon City, Manila, Remote
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📍 Remote – Open to candidates in the Philippines ⏱️ Part-Time | Project-Based 💼 Opportunities vary depending on client needs 💻 Use Your Own Device 📅 About the Role We’re looking for customer-focused and empathetic individuals to join our Flower Account as Project-Based Customer Service Agents . In this role, you’ll assist customers via calls, live chat, and email with orders, deliveries, product inquiries, and other concerns, providing a personalized and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a project-based customer service role. 💬 What You’ll Do
- Handle customer inquiries through phone, live chat, and email professionally and efficiently.
- Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries.
- Resolve customer concerns with empathy while maintaining a positive customer experience.
- Personalize responses to each customer's situation rather than relying solely on scripted replies.
- Accurately document customer interactions and follow account procedures.
- Meet quality, productivity, and customer satisfaction expectations.
- Adapt quickly to seasonal changes in workload and business needs. 🎯 What You Bring
- Available to work 20–40 hours per week with a flexible schedule, including weekends and holidays if needed.
- Must not be currently employed or studying, ensuring full availability for the project-based campaign.
- Excellent verbal and written English communication skills.
- Comfortable handling voice, chat, and email support.
- Quick learner with the ability to absorb new processes and product knowledge rapidly.
- Strong empathy and active listening skills.
- Able to personalize customer interactions naturally and build rapport.
- Customer service or BPO experience is an advantage, but not required.
- Customer-first mindset
- Strong problem-solving skills
- Adaptability in a fast-paced seasonal environment
- Attention to detail
- Positive attitude and reliability
- Ability to remain calm under pressure during peak seasons 🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.