Lead Infrastructure Administrator

Creating a world where pets live longer, healthier lives, from their very first meal. Learn more about our brands. We’re Looking For A(n): Lead Infrastructure Administrator Location: Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) What You’ll Be Doing: This role will oversee senior-level network management, endpoint management, server management, cloud services and platforms, disaster recovery, incident management and various vendor relationships. You will play a critical role in helping to build and orchestrate our technology environment so that it remains secure, scalable, and aligned with the needs of our growing consumer packaged goods organization. I nfrastructure Operations

• Manage the day-to-day operations of the IT infrastructure, cloud services, networking, infrastructure, and other end-user computing environments.
• Provide hands-on technical leadership, including expert-level system and software design, implementation, configuration, troubleshooting, and operational support as required.
• Design, architect, manage, and support Microsoft 365, Entra, Intune, endpoint security, identity and access management, backup, disaster recovery, and business continuity.
• Design, architect, manage, and support both physical and virtual servers and systems
• Develop and continually improve incident response, patch management, and production infrastructure upgrades.
• Help manage IT vendors, service providers, contracts, and service level agreements (SLAs).
• Develop and continually improve employee onboarding and offboarding, endpoint deployment and management, and fleet-wide software installations and upgrades
• Develop and continually improve technology and asset lifecycle management processes.
• Monitor network, server, and endpoint performance and proactively identify opportunities to improve reliability, security, and operational efficiency.
• Support ITGC and other regulatory, compliance, and security initiatives. Technical Support
• Act as a Senior escalation point for networking, infrastructure, endpoint, SaaS and other advanced technical issues
• Expert-level administration of lifecycle management (user and hardware onboarding, changes and offboarding) through HRIS and directory/IAM integrations.
• Provide guidance, support, and training to your teammates to help drive continuous improvement
• Provide expert-level remote support assistance for a variety of network, server, peripheral, cloud and remote infrastructure systems
• Resolve complex infrastructure challenges without unnecessarily impacting production uptime Vendor, Asset & Infrastructure Management
• Manage IT vendor relationships, procurement workflows, and invoice review in coordination with Finance.
• Oversee hardware and software asset lifecycle from procurement through deployment, refresh, and decommission.
• Maintain disaster recovery and backup readiness; help develop and implement BDRE strategy and systems.
• Build and support routine patching and endpoint management hygiene across the fleet. Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): Required:
• 5-7+ years of progressive IT infrastructure design and administration experience with 2-3+ years in a leadership role.
• Strong experience implementing and administering either Google Workspace, Microsoft 365, Azure, Entra ID, Intune, or other SaaS tools at scale
• Expert-level understanding of advanced networking, cloud technologies, cybersecurity, and enterprise infrastructure.
• Expert-level understanding of IT security fundamentals: MFA, principles of least-privilege access, RBAC, endpoint hygiene, phishing defense.
• Expert-level understanding of physical plant network infrastructure, including but not limited to low-voltage networking, out-of-band management, environmental monitoring, and enterprise power management systems
• Strong troubleshooting, analytical, and problem-solving skills.
• Proficient with basic technical project management at a mid-size company or larger. Ability to manage multiple technical projects in a fast-paced, growing organization.
• Excellent communication, customer service, and relationship-building abilities.
• Provide on-site support for company office locations in El Segundo, North Hollywood, Burbank, and Chatsworth as required
• Provide remote support for company manufacturing locations in Wisconsin and Nebraska
• Maintain at least (1) week per month on-call and respond to occasional after-hours incidents as may be required.
• Position requires driving to site locations and some domestic travel (25-30%)
• Be in possession of a valid California driver's license, with a good driving record and 3 years of driving history. Preferred (Nice to Have):
• Strong ability to create and maintain IT documentation, SOPs, and self-service knowledge resources for staff.
• Solid understanding of Change Management processes and procedures
• ITIL Foundation experience, certification and/or other demonstrated ITSM process discipline.
• Proficient in the setup and administration of MDM, RMM, MDR, and other related tools
• Basic familiarity with best practices for hardware and software security, PCI compliance, CCPA, GDPR, and sensitive data laws
• Expert-level understanding of virtualization software including VMware, Hyper-V, HP Morpheus, or others
• Experience providing “white glove” or executive-level IT support. Required Education: AA Degree or AS Degree or Equivalent Required Experience : 5-7+ years of progressive hands-on technical experience in IT infrastructure, systems administration, network administration, cloud operations, or a related field, with 2–3+ years in a senior or technical leadership capacity with direct project and deadline driven responsibilities. Preferred Education : Bachelor's Degree Preferred Experience : 7+ years progressive of progressive hands-on technical experience in IT infrastructure, systems administration, network administration, cloud operations or a related field, w/3+ years in a technical leadership capacity with direct project and deadline driven responsibilities Preferred Licensure/Certification : CompTIA Network+, CCNA or CCDE, MCSE: Core Infrastructure, VMware or Microsoft certs Golden Perks & Benefits:
• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Annual bonus
• We match up to 3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock. Learn more.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.
• Potential for quarterly KPI bonuses. The base salary range is $126,000-$158,000, plus bonus potential. The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A Note to Recruiting Agencies: At Golden