Lead - Trade Finance (Claims management) - Consumer Health NRT

Job Description Key Responsibilities 1. Team Leadership & Operational Management

• Lead, mentor, and manage a team responsible for trade claims management.
• Define and monitor KPIs (TAT, accuracy, compliance adherence) for the trade claims team.
• Drive continuous improvement initiatives to enhance process efficiency and controls claim processing and reduction in errors.
• Global role covering more than 30 markets.
• Understand trade promotions and ensure accurate processing of trade claims 2. Trade Claims Processing
• Ensure timely and accurate processing of distributor and retailer claims across different schemes, and E‑commerce channels.
• Validate claims as per scheme approvals, terms, trade contracts, and commercial guidelines.
• Monitor claim aging, manage disputes, and ensure closure within defined SLAs. 3. Financial Governance & Compliance
• Maintain strong controls on trade spends, promo budgets, and claim validations.
• Monitor accruals and ensure accurate monthly trade provision accounting.
• Support internal/external audits and ensure compliance with internal control framework /SOX controls.
• Highlight risks such as overspends, non‑compliant claims, and leakages. 4. Reporting & Analytics
• Deliver periodic reports on claim status, KPIs tracking, deviations management
• Provide analytics to support to commercial teams on customer/market wise information to make quicker decisions. 5. Cross‑Functional Collaboration
• Partner closely with Sales, Trade Marketing, Key Accounts, and Finance teams for scheme setup, claim resolution, etc.
• Support business teams with relevant insights and process guidance. Work with Sales Finance to align on trade budgets, accruals, and forecasted spends.