Apply with hirly
Customer Success Executive
Pocket FM · Bangalore, Karnataka, India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
At Pocket FM, millions of users come to binge stories every day. Our Customer Support team ensures that every listener gets a smooth, helpful, and reliable experience across touchpoints. We’re looking for customer-focused professionals who can communicate clearly, solve problems with ownership, and turn user feedback into meaningful insights. What you’ll do Manage user queries across email, chat, app reviews, social media, and other digital channels Respond with empathy, clarity, and profession…