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SRE Production support engineer
Infosys Limited · Bangalore, Karnataka, India
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Key Responsibilities:
- Provide L2 production support for business critical applications
- Monitor application and infrastructure health using SRE monitoring tools
- Analyze and resolve production incidents within defined SLAs
- Perform root cause analysis RCA and implement preventive measures
- Troubleshoot application server and database related issues
- Use SQL queries for data validation troubleshooting and issue analysis
- Work closely with development infrastructure and database teams to resolve production issues
- Participate in deployment release and change management activities
- Monitor system performance availability and reliability metrics
- Create and maintain support documentation runbooks and SOPs
- Support on call rotations and major incident management processes
- Identify automation opportunities to improve operational efficiency Technical Requirements:
- Primary skills Technology DevOps Site Reliability Engineering SRE Technology Infrastructure Storage Administration UNIX Storage Technology
SQL Ssis SQL
Server Preferred Skills: Technology->DevOps->Site Reliability Engineering(SRE),Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server Skills: Devops, Storage Administration, Sql, Infrastructure, Storage Technology, Unix, Ssis, Sql Server Experience: 0.00-0.00 Years