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Collection Officer
Turno · Hyderabad, India · Madurai, India +1
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Responsibilities:
- Conduct field visits to customers with overdue payments to ensure timely recovery.
- Follow up with defaulting customers and negotiate repayment plans or settlements.
- Educate customers about payment schedules, overdue charges, and settlement options.
- Identify and resolve customer disputes to improve repayment rates.
- Encourage customers to use digital payment methods for ease of transaction.
- Track and locate absconding or unresponsive customers using field intelligence.
- Coordinate with repo agents and legal teams for vehicle seizure in extreme cases
- Maintain and update daily collection reports, payment records, and field visit logs. Key Requirements: Experience: 2+ years in field collections, loan recovery, or credit management, preferably in 3-Wheeler EV vehicle finance.
- Strong negotiation and persuasion skills to handle difficult customers.
- Willingness to travel extensively within the assigned region
- Fluency in local language along with Hindi/English is preferred.
- Must have a valid driving license and own vehicle for field visits