Service Director

About Us Veralto Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our opening companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World ’ s Most Vital Resources ™ Veralto's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world’s food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily. Please login to our site -

Water Quality Platform

Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach , Trojan Technologies , McCrometer and ChemTreat . WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines. Hach-TH Water Quality Platform, a part of the Hach Company, is a leader in manufacturing and distributing analytical instruments and reagents used to test water quality and other liquid solutions. In response to the rapidly expanding reagent in water test business in Thailand, we are seeking a highly motivated and experienced individual to join our Water Quality Thailand Group as a After Market Sales Specialist (AMS). About Role

Role Description

Reporting to the Commercial Director , the Service Director is responsible for leading and managing all aspects of service delivery, support, service commercialization, and customer success across Indonesia This role focuses on ensuring the highest levels of customer satisfaction, improving service responsiveness and delivery performance, and driving growth through service-related offerings. The Service Director will develop and implement service strategies and align closely with other functions such as sales, operations, and product management to deliver exceptional service experience. In this role, a typical day will look like:

• Strategic Service Operations Management: Lead and oversee all service activities across the Indonesia region ensuring high-quality, efficient, and cost-effective service delivery and implement the Service Model in the assigned geographies
• Customer Satisfaction & Retention: Drive customer satisfaction by ensuring timely, effective, and proactive delivery service. Build strong relationships with our customers and ensure their needs are met to improve retention rates and promote long-term collaboration
• Team Leadership & Development: Enable and support a high-performing service team including managers and technicians across different locations in Indonesia. Foster a culture of VES and continuous improvement and strong customer-focus while ensuring alignment with regional and global goals.
• Process Improvement & Innovation: Identify areas for process optimization and develop new methodologies to enhance productivity and a positive customer experience
• Global Alignment & Collaboration: Partner with Global Service organization to develop and launch globally aligned regional strategies in Technical Support, Field Service, Bench Service and Commercial Service Sales
• P&L and Budget Management: Oversee the financial performance of the service organization in Indonesia, ensuring that the team meets revenue targets, achieve forecast accuracy and maintains cost control. This includes managing service contracts and making strategic investments in service capabilities. The essential requirements of the job include:
• Extensive Commercial Leadership Experience: 10+ years of experience in service, operations, sales, customer support, or a related field, with a proven track record of leading service team at the country level with a revenue target > 10M USD
• A strong focus on customer satisfaction and retention, with the ability to implement strategies that improve customer experience and foster long-term collaboration.
• Change Management and Innovation Skills: Ability to lead change within the service organization, driving process improvements and leveraging new approaches to gain operational efficiency and service quality by using the power of VES
• Strong Understanding of the local markets: Deep knowledge of the diverse regulatory environments, Indonesia customer base, field services contracts, customer expectations, and market dynamics within Indonesia.
• Experience in managing these complexities and implementing service or sales strategies to different territories.
• Financial Acumen: Strong experience in managing P&L, budgets, and commercial financials. Ability to drive revenue through commercial offerings while controlling costs and improving profitability. What’s In It for You
• You will play an integral part in shaping the OpCo and the whole platform’s business in Asia, one of strongest and highly visible regions with many untapped opportunities
• You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication Diversity, Equity, and Inclusion | Veralto :At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. Deskripsi Pekerjaan Bayangkan diri Anda…
• Memiliki ambisi yang kuat dan mendorong pertumbuhan karier Anda.
• Berkembang dalam lingkungan tim yang suportif dan menginspirasi Anda untuk meraih keunggulan.
• Berkolaborasi dengan tim global yang dinamis dan beragam. Di Hach ( www.hach.com ), bagian dari Veralto, kami memastikan kualitas air bagi masyarakat di seluruh dunia, dan setiap anggota tim memainkan peran penting dalam misi tersebut. Visi awal kami adalah membuat analisis air menjadi lebih baik—lebih cepat, lebih sederhana, lebih ramah lingkungan, dan lebih informatif. Kami mewujudkannya melalui kerja sama tim, kemitraan dengan pelanggan, para ahli yang berdedikasi, serta solusi yang andal dan mudah digunakan. Sebagai bagian dari tim kami dan jaringan Veralto yang lebih luas, Anda akan menjadi bagian dari lingkungan kerja yang unik, tempat tujuan bertemu dengan peluang: tempat Anda dapat memberikan dampak la