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Customer Service Coordinator
Dssmith · Thessaloniki
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Purpose of Role Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals. Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations. The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business. Key Accountabilities & Responsibilities
- Dealing with customers (monitoring orders, requests, queries, and complaints)
- Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
- Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer
- Assist in Tenders preparation
- Build relationships with customers through follow-up of services
- Assist management in developing and reviewing the sales figures
- Assist in customized and/or ad hoc reports. Qualities/Attributes
- Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.
- Proven track record of performing at a high level in a fast paced customer service environment.
- Working with Integrated Business Systems. Skills
- Microsoft Office
- Working knowledge of SharePoint, CRM
- Problem-Solving Abilities
- Strong verbal and written communication skills
- Collaboration and the ability to work effectively within a team Qualifications:
- Educated to A level standard or equivalent
- Evidence of continuous learning and development We offer:
- A competitive salary based on experience and skills
- Excellent working environment
- Private Health Coverage
- Ticket restaurant
- Work from the office with flexibility
- Continuous Growth Opportunities
- Learning Fridays
- Wellbeing activities
- Fresh Fruits Program