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Assistant Ecom Customer Manager
Mars · CHN-Shanghai-Shanghai
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Job Description: JOB TITLE： Assistant Key Account/Customer Manager (Tmart & TDI) Key responsibilities:
- Develop business plans for Tmall Supermarket and TDI channels, including volume forecasting, promotional roadmap, assortment strategy, inventory management and investment budget planning, take end‑to‑end accountability for sales and profit targets.
- Maintain regular, high‑quality communication with Tmall category buyers and platform stakeholders. Negotiate campaign slots, platform subsidies and priority resources for big‑sales events.
- Track channel operational metrics, conduct data‑driven analysis on sales performance, competitor activities and category trends, identify growth gaps and optimization opportunities, output actionable improvement proposals.
- Customer management: TP/KOL management, selling and negotiation.
- Cross functional communication: working with supply/ MKT/ finance on business delivery. Experience and skills required:
- Bachelor’s degree or above.
- 3+ years working experience in E-commerce. Proven hands‑on experience operating Tmall Supermarket or TDI.
- High learning agility and self-driven.
- Excellent negotiation, cross‑functional coordination and problem‑solving capability, result‑oriented.
- Strong data‑analysis skills, commercially sensitive to sales, margin, cost and investment efficiency.