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Quality Auditor
Simandhar Education · Hyderabad
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Job Overview: We are seeking a passionate and detail-oriented Quality Analyst to join our growing EdTech team! In this role, you will play a crucial role in ensuring the quality of our student experience by evaluating counselor interactions, providing constructive feedback, and analyzing data to identify areas for improvement. You will be a key contributor to maintaining high standards of service and driving excellence in our educational offerings. Responsibilities:
- Audit recorded counselor call sessions: Actively listen and assess calls for adherence to company policies, procedures, and best practices.
- Provide insightful and actionable feedback: Offer constructive feedback to counselors to help them improve their communication skills, knowledge delivery, and overall effectiveness.
- Develop and maintain quality assurance dashboards: Analyze call data to identify trends, track key metrics, and create insightful reports to guide decision-making.
- Collaborate with various teams: Work closely with instructional designers, content creators, and other stakeholders to identify and address quality issues.
- Stay up-to-date on industry trends: Continuously learn and adapt to best practices in Quality Assurance within the EdTech industry.
- Contribute to continuous improvement initiatives: Analyze data and propose solutions to enhance the overall quality of the student experience. Skills & Requirements: · Bachelor's degree in education, communication, or a related field preferred. · Minimum 2 year of experience in a Quality Assurance role, preferably in an educational setting. · Strong analytical and problem-solving skills. · Excellent communication skills, both written and verbal. · Ability to provide constructive and effective feedback. · Proficient in Microsoft Office Suite, including Excel for data analysis. · Experience with data visualization tools preferred. · Passion for education and a commitment to student success. · Strong attention to detail and ability to multitask effectively. · Excellent time management and organizational skills.