Customer Service Representative Full Time (Bilingual: French & English)

Please whitelist the domains " lever.co " and " hire.lever.co " with your email provider to make sure you get our emails. Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry. Primary Tasks:

• Respond promptly to client emails and portal requests in French and English regarding their concerns
• Handle inbound and outbound phone calls , prioritizing urgent and last-minute client needs across both French and English-speaking customers
• Assist customers with their needs , offering empathetic support and swift coordination
• Update and maintain accurate customer records to ensure seamless information flow and accessibility
• Resolve client concerns efficiently and professionally , ensuring swift troubleshooting and clear communication in both languages
• Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
• Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
• Document all interactions and case updates , adhering to internal procedures, guidelines, and data privacy protocols
• Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
• Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
• Reservation Support: Process payments, verify guest details, and manage check-in workflows
• Ad hoc tasks Required Experience:
• Fluent in English (written & spoken) & French (written & spoken)
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and French communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to detail
• Able to work in EST Software Tools and Websites Required: Microsoft Office (Excel for trackers). Cloudbeds (reservation management). Ikea (guest journey management). MaintainX (maintenance ticket system). Schedule: 12 midnight to 8am EST (40hrs per week) Salary: up to PHP50,000/month Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps Benefits:
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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