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TRAINING & DEVELOPMENT MANAGER
Columbia Shipmanagement · *CYPRUS*
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TRAINING &
Development Manager
Main responsibilities: The Training & Development Manager is responsible for:
- Coordinating and facilitating training and development programs to enhance crew skills and knowledge. Identifying training needs, organizing training sessions, and monitoring crew performance and career development;
- Engaging learners with effective questions, storytelling and other dynamic facilitation techniques;
- Using personal experiences to make content relevant to learners. Creating a learner-focused environment when sharing information;
- Providing participants with feedback and coaching as they practice skills and behaviours;
- Conducting courses as per company requirements;
- Managing, communicating, and coordinating all aspects of shipboard learning programs, including attendance tracking, maintenance of training facilities, and monitoring of training material inventory;
- Maintaining training records in the appropriate systems;
- Maintaining the confidentiality of sensitive information at all times;
- Supporting the Management Team with any additional training needs;
- Adapting work schedule in order to accommodate operational demands and constraints. Creating training schedules that take into consideration, crew work schedules, places, crew and operational needs first.
- Performing other duties as assigned, when appropriate;
- Understanding and complying with all applicable policies and procedures;
- Understanding and consistently adheres to all policies and procedures;
- Demonstrating commitment to the Company’s values, beliefs, goals, and initiatives. Consistently upholding our Core Values;
- Evaluating & Auditing training being delivered by Managers and Supervisors, identifies any training gaps and creates an action plan for improvement;
- Preparing training reports and metrics for senior management, including crew attendance reports, outstanding trainings, activity report
- Staying updated on leaning & development trends and best practices in the cruise industry. Identifying opportunities for process improvements and efficiencies within the HR department.
- Fostering effective communication and collaboration with other vessel departments, including (Hotel, Deck, Engine & Concessionaires), to ensure seamless guest experiences and resolve operational issues.
- Participating in emergency drills and responding to actual emergencies as per the Muster List;
- Portraying a positive image of AROYA Cruises to all guests, officers, crew, and government officials;
- Maintaining professional relationships across all functions, while promoting a positive and harassment-free work environment that welcomes and respects differences in cultures, backgrounds, and individual personalities;
- Adhering to and ensuring all persons under their supervision adhere to all all safety regulations;
- Adhering to and ensuring all persons under their supervision adhere and comply with all Company Policies, Procedures and Manuals;
- Performing duties and tasks according to above but not limited to that. The Training & Development Manager reports and is accountable to the HR Manager.