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Travel Consultant - Fresher

Book My Tour Now · Gurugram, India

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Key Responsibility Areas

  • Manage assigned leads and initiate customer contact as per the daily sales plan.
  • Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.
  • Prepare customized travel packages using suitable existing packages or creating new packages when required.
  • Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.
  • Share quotations with customers through email and WhatsApp and explain the package details clearly.
  • Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM.
  • Handle customer requests related to package changes, fare conditions, availability, and approved discounts.
  • Confirm booking requirements and collect the required customer documents and booking information.
  • Generate and share payment links and guide customers through the payment process.
  • Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.
  • Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations.
  • Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records. Performance will be measured based on:
  • Lead Follow-Up : Timely follow-up of assigned leads and customer inquiries.
  • Lead Conversion: Conversion of qualified customer inquiries into confirmed bookings.
  • Quotation Accuracy : Accuracy of itinerary, hotel, flight, price, and inclusion details.
  • Response Time: Timely response to customer inquiries, changes, and follow-ups.
  • CRM Accuracy: Complete and timely updating of customer conversations, requirements, follow-ups, and booking information.
  • Booking Accuracy: Correct entry of customer, document, payment, and booking details.
  • Customer Service : Clear communication and smooth handling of customer requirements and concerns.