Undergraduate Student Relations Officer

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-02884 Time Type: Full time Employee Group: Staff Job Category: Student and Campus Support Employment Type: Permanent Department: Faculty of Mathematics

• Undergraduate Office
• Operations Hiring Range: $67,688.63 - $84,610.79 Posting Information: This posting is for an existing vacancy. The internal posting deadline for this position is October 8, 2026 at 11:59PM Job Description: Primary Purpose The Undergraduate Student Relations Officer will provide direction on the implementation of initiatives that develop, support and guide strategies that increase student engagement and improve the student experience from the time of admission until graduation. The incumbent is also responsible for academic and non-academic advisement of students in the Faculty of Mathematics, with a particular focus on first year students, and academic plans that are the responsibility of the Mathematics Undergraduate Office. They are the undergraduate student contact for orientation and new student transition. Key Accountabilities Student Engagement and Support
• Provide decision support to the Associate Dean, Undergraduate, Associate Dean, Co-op, and Director, Math Undergrad Office (MUO) for all student engagement issues and opportunities.
• Lead, develop, coordinate, and promote programs and services aimed at enhancing the student's experience.
• Oversee the peer connector program.
• Hire and supervise a co-op student each term to maintain and run the operational aspects of the program.
• Recruit, manage, and interview student volunteers.
• Initiate opportunities for undergraduate student recognition; administer existing undergraduate recognition activities and manage the related promotions and communications.
• Represent the Faculty, in collaboration with SSO and Marketing and Undergraduate Recruitment, to coordinate the Faculty’s participation in transition events (e.g., Waterloo Ready).
• Lead communication strategy for class photos and establishes means for posting composites.
• Engage with Associate Dean, Undergraduate, Director, MUO and MathSoc Math Graduation Committee to develop criteria and scope for the process to select valedictorian(s).
• Promote the valedictorian opportunity to undergraduate students, coordinates the nomination and selection process, and works with selected valedictorian on speech preparation.
• Serve as liaison for all Math Undergraduate Office student experience initiatives, providing counsel and direction on the faculty’s policies and procedures.
• Coach student members who serve on Faculty committees. Teach proper protocols, etiquette, best practices, procedural requirements, and act as liaison between student member and Committee Chair, as needed.
• Manage content of electronic communications aimed at undergraduate students, including web pages, mass mailings, and social media.
• Collaborate with Academic Advisors on creation and execution of webinars, enhancing the undergraduate student experience.
• Respond to inquiries and feedback from internal and external stakeholders.
• Stay informed of the services, benefits, and perks exclusively afforded to Waterloo Undergraduate students.
• Work with faculty and university equity offices to ensure communications are compliant with current issues pertaining to equity, diversity, and inclusion. Student Advising
• Provide academic advising on course/program selection and changes, degree requirements, preregistration, and all academic issues for a designated group of students.
• Interpret and apply regulations, procedures, and policies for students e.g., enrollment, transfer, appeal processes, course records, admissions.
• Monitor the academic progress of specific groups of students and provide outreach/academic counselling to students in academic trouble.
• Report on and monitor academic progressions for one or more cohorts of students.
• Assists with the academic advisement for one or more cohorts of students to determine degree requirements.
• Assist department advisors with academic progression and academic advisement.
• Advise and respond to inquiries of students interested in enrolling in the program/major that the advisor is responsible for.
• Deliver immediate support to students in distress; follow up with appropriate referrals.
• Summarize and document advice given to each student to ensure continuity and consistency.
• Assist students in the preparation of petitions, letters of permission, and other requests.
• Receive ongoing training and apply a continually evolving understanding of both the breadth and boundaries of their authority in relation to their duties:
• Mathematics’ undergraduate curriculum and academic requirements for all programs.
• Mathematics’ admissions regulations and practices, including transfer credit regulations pertaining to a wide variety of academic institutions.
• the areas of expertise that are of a particular relevance to their position.
• the University policies and Faculty regulations of particular relevance to student issues.
• The sources of support and help that are available to students, both within and outside the University. Student Orientation
• Plan, organize, and evaluate the math undergraduate orientation program
• Serve as the Faculty’s orientation advisor.
• Manage and supervises orientation events with the O-Team
• Supervises, reviews, and approves all decisions.
• Hire and supervise 3-4 student leaders and assist with the selection of over 100-200 student volunteers, providing direction in the areas of training, evaluation, program management, and recognition.
• Work in collaboration with campus partners, Waterloo Undergraduate Student Association, the Student Success Office, other academic units, the Safety Office, and the Mathematics Undergraduate Office to develop and implement successful orientation programming.
• Source and manage services with internal service departments and external vendors required to support programs, events, and activities.
• Serve as the Faculty’s representative on University-wide committees, including the Orientation Planning Committee.
• Work with Academic Advisors to support students in receiving a proper orientation to the University and appropriate subsequent support.
• Provide administrative support, oversight and reconciliation for programs, events, and activities, including, adhering to budget projections, payment of invoices, tracking of monthly results, and reconciliation of actuals against plan. Collaboration and Integration
• Ensure representation and engagement of Faculty participation on student committees and boards.
• Maintain a network with a variety of departments on campus to facilitate the effective and efficient coordination of programs, events, and activities.
• Provide functional direction to colleagues/staff/faculty supporting undergraduate programs and/or events.
• Stay informed on communication trends and platforms available to undergraduate students, locally and globally.
• Develop and build strong relationships with university faculty, staff, and students in support of successful programs, events, and activities.
• Ensure that program and event promotion, registration, and outcomes are communicated effectively.
• Ensure that students have a primary point of contact for the activities, clubs, and events that they manage.
• Communicate relevant policies and faculty planning processes to student leadership.
• Serve on Faculty Wellness committe