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Functional Consultant – Supply Chain Management (Semi-Conductor Industry)

Jadeglobal · 2 Locations

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Functional Consultant – Supply Chain Management (Semi-Conductor Industry)1 Key Responsibilities (Supply Chain Management)

  • Provide L2/L3 support for incidents and service requests related to:
  • Supply Chain Management – backlog reports, demand data issues.
  • Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions
  • Item Master – item attribute updates, Oracle PLM sync, technology group lookups
  • OSFM – lot translations, WIP flow, ASEK job receipts
  • Perform root cause analysis and coordinate with BSA and business teams for resolution
  • Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track Order to Invoice
  • Support Oracle Order Management, Receivables, and ModelN (Revenue Management):
  • Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions
  • Invoice email failures, MPL Customer Invoice Email Process issues
  • ModelN quote creation errors, WT import failures, price configuration issues
  • GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)
  • B2B order automation failures and order management data fixes GTM (Oracle Global Trade Management) – Learning Track
  • Willingness to learn and support Oracle GTM functional areas:
  • Restricted Party Screening (RPLS) and Party Workbench
  • Product Classification (HTS/ECCN) and Item Workbench
  • Trade Transactions and Transaction Workbench
  • GTM hold release and Oracle EBS–GTM sync issues
  • AES Filing, Declarations, and Transmission Manager (advanced)
  • Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs
  • Gradually take ownership of Tier-1 GTM queries and hold release tickets General Responsibilities
  • Manage and resolve ServiceNow incidents and service requests within defined SLA
  • Perform thorough root cause analysis and document resolution notes clearly
  • Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues
  • Contribute to proactive problem management and recurring issue identification
  • Support minor enhancements, data fixes, and non-prod deployments
  • Participate in knowledge transfer sessions and maintain KT documentation Required Skills & Qualifications
  • 8
  • 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules)
  • Hands-on experience with one or more of the following:
  • Oracle EBS Supply chain, OSFM
  • Oracle Order Management / Receivables
  • ModelN Revenue Management (Preferred)
  • Familiarity with ServiceNow for incident and request management
  • Strong analytical and troubleshooting skills with ability to perform root cause analysis
  • Good communication skills – ability to interact with business users, BSAs, and technical teams
  • Willingness to work in APAC/India time zone with occasional overlap with US hours Preferred Skills
  • Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS)
  • Experience with RMA processes or Oracle Service modules
  • Knowledge of Boomi integration or B2B transaction processing
  • Familiarity with Kinaxis or supply chain planning tools
  • Experience working in an ODC (Offshore Delivery Center) model
Apply: Functional Consultant – Supply Chain Management (Semi-Conductor Industry) at Jadeglobal