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Assistant Application Support Manager

Srichand · Head Office, Rama9 soi 53, Bangkok

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Job Description Project Management, Application Delivery & WMS Management

  • Lead and manage IT projects covering the design, development, testing, and rollout of new or existing software and Warehouse Management System (WMS) solutions.
  • Oversee the service transition process and evaluate potential risks to ensure smooth application and WMS deployments.
  • Manage and support WMS operations to ensure system stability, inventory accuracy, and operational efficiency aligned with warehouse business processes. Incident & Problem Management
  • Drive Root Cause Analysis (RCA) and implement effective Problem Management strategies.
  • Monitor and manage service quality to ensure full compliance with agreed Service Level Agreements (SLAs) and effectively communicate updates to business users. Stakeholder, Vendor & Budget Management
  • Manage vendor relationships and evaluate the performance, KPIs, and SLAs of outsourced partners.
  • Provide strategic consultation and collaborate with internal business stakeholders to continuously improve application performance and align with business goals.
  • Plan, control, and manage IT/application-related budgets to ensure cost effectiveness and alignment with business objectives. Qualifications
  • Bachelor’s degree in Computer Science or any related field.
  • Minimum 4 years’ experience in Application Support, WMS Support, or any related field.
  • Strong written and verbal communication skills (both Thai & English).
  • Knowledge of Software Development Life Cycle (SDLC).
  • Hard skills: Application Support (SAP B1, Kissflow, WMS), Technical Know-how, Problem Solving, Budget Management.
  • Soft skills: Patience and understanding, Detail-oriented, Logical Thinking, Stakeholder Management.
  • Knowledge of SAP B1 features/modules and Warehouse Management System (WMS). Location: Head Office Rama9 Soi53