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Workstream Lead – Lead to Cash (L2C) Sales & Service (f/m/d)
Gea · Düsseldorf
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As the Workstream Lead Lead to Cash (L2C) (f/m/d) , you will drive the design, implementation, and stabilization of the L2C scope within the global Transform360 Wave 4 program. You will ensure alignment between business requirements, global process standards, and rollout activities while collaborating with business, IT, and external implementation partners.
- Lead the global L2C workstream across all project phases from design through hypercare
- Own the successful delivery of the Lead-to-Cash scope and ensure alignment with the global template
- Drive process and solution design decisions in collaboration with key stakeholders
- Coordinate cross-functional topics and dependencies with other workstreams
- Manage risks, issues, and escalations within the L2C domain
- Oversee testing activities (FUT, SIT, UAT) and ensure business readiness for go-live
- Strong experience in Lead-to-Cash (L2C) processes and related business functions
- Proven leadership experience in global or multi-country transformation projects
- Ability to translate business requirements into effective process and system solutions
- Strong stakeholder management and communication skills
- Experience working with system integrators and global delivery models.
- Fluent in English; additional languages are a plus Scope of Responsibility
- Sales Order Management (SD)
- Service Management (SM) & Field Service Management (FSM)
- Customer Experience Solutions (CX/C4C)
- E-Invoicing & Digital Reporting Compliance (DRC)
- Customer Master Data, Pricing & Contract Management
- End-to-end integration of sales and service processes What we offer:
- Work in a supportive, appreciative, and international team
- A modern work environment with flexible work options to ensure a healthy work-life balance
- A wide range of personal and professional training and development opportunities to support your career
- Company pension scheme and accident insurance
- 30 vacation days per year plus December 24th & 31st off
- Employee benefits such as discounts on gym memberships, language courses, etc.
- Subsidized job bike scheme
- Good public transport connections with travel allowance
- One additional day off for volunteering
- Global bonus program