Director of Customer Success (Retention and Growth)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Success (Retention and Growth) based in United States. This is a strategic customer success leadership role focused on retaining and expanding complex government customer relationships. You will lead a team of five Customer Success Managers and establish a scalable operating model centered on customer outcomes, renewals, and growth. The role combines people leadership, executive relationship management, revenue ownership, and operational transformation. You will build proactive customer success capabilities, moving the function beyond reactive support toward strategic partnership and value creation. Working with government stakeholders and cross-functional teams, you will influence adoption, retention, expansion, and long-term account health. The position is fully remote within the United States, with regular travel for customer meetings, industry events, and internal collaboration. It offers the opportunity to shape customer success strategy across a portfolio serving public-sector organizations.