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IT Service Desk Officer

Windsorbrokers · Limassol

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The successful candidate will be accountable for:

  • Provide technical support for computer hardware, software and peripherals
  • Troubleshoot and resolve day-to-day user IT issues
  • Manage and follow up on support requests through the IT ticketing system, ensuring proper documentatio n, timely resolution and ownership.
  • Prepare, configure and deploy computers and user equipment
  • Install and maintain operating systems, software and peripherals
  • Maintain office IT equipment, printers, cabling and related technology
  • Perform basic computer hardware maintenance and coordinate repairs
  • Maintain accurate records of IT assets and assigned equipment
  • Manage user accounts and access according to company procedures
  • Assist with user-related systems administration
  • Take ownership of assigned IT systems, ensuring their monitoring, maintenance and reporting as required
  • Assist with the procurement and deployment of IT equipment
  • Assisting the systems and net/sec teams on demand
  • Document technical issues, repairs and equipment changes
  • Provide guidance and support to users when required
  • Provide support outside normal working hours when operationally required The ideal candidate will possess the following qualifications/skills:
  • BSc/MSc in Computer Science or any related field
  • Good knowledge of computer hardware, operating systems, software and peripherals
  • Hands-on experience with computer setup and configuration
  • Good troubleshooting and problem-solving skills
  • Patient and professional approach to user support
  • Good communication and teamwork skills
  • Ability to prioritise tasks and work under pressure
  • Willingness to learn and develop technical skills
  • Good written and spoken English
  • Previous experience in a similar position will be considered an advantage
  • IT certifications or professional qualifications will be considered an advantage The successful candidate will receive:
  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Access to MadBenefits app
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth
  • Birthday Voucher and Birthday leave
  • Weekly Monday breakfast
  • Access to Wellapy platform
Apply: IT Service Desk Officer at Windsorbrokers