Deputy Operations Manager, Residential Aged Care Services (RACS)

Job Description: Deputy Operations Manager – Residential Aged Care Services (RACS)

• Excellent benefits including salary packaging
• Kew location
• Challenging and rewarding work environment
• Senior leadership opportunity About the Role Reporting to the Operations Manager, Residential Aged Care Services (RACS), the Deputy Operations Manager supports the effective operational management of SVHM Residential Aged Care Services, including Berengarra, Auburn House and Prague House. The role is responsible for assisting in the coordination of service delivery, workforce management, quality and safety systems, financial performance, and continuous improvement activities across the residential aged care portfolio. The Deputy Operations Manager (DOM) provides direct leadership and management to the RACS Lifestyle and Administration Teams and acts as the key liaison with Allied Health services to support coordinated, person-centred care and resident wellbeing outcomes. The role works collaboratively with Clinical Managers, the Director of Nursing, Business Manager, Allied Health professionals and broader multidisciplinary teams to ensure the delivery of safe, person-centred, high-quality care that meets all legislative, regulatory, accreditation and organisational requirements. The DOM acts on behalf of the Operations Manager as delegated and provides operational leadership to support service excellence, staff engagement, and achievement of strategic and operational objectives. Classifications for this position will range from Grade 5 Allied Health OR for Nursing (ZB7) ($150,000
• 160,000 per annum plus super). Your Contribution
• Support the Operations Manager in the day-to-day operational management of Residential Aged Care Services. ​
• Provide direct line management and oversight of the Lifestyle and Administration Teams, ensuring effective delivery of resident lifestyle and wellbeing programs and administration functions.
• Acts as the key liaison between the service and Allied Health (AH) teams, facilitating communication, coordination of care and collaborative service planning.
• Act on behalf of the Operations Manager as delegated, including participation in relevant meetings, committees and service reviews.
• Assist with the development, implementation and evaluation of operational plans and improvement initiatives.
• You will hold current AHPRA registration with the Nursing and Midwifery Board of Australia, without notations on the register, and a current NDIS Worker Screening Clearance, or be willing to undergo an NDIS Worker Screening Check. What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
• Ability to join Fitness Passport
• Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• Location with easy access to public transport (109 tram)
• Opportunity for paid off-road parking at reasonable rates
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement
• Flexible working arrangements if eligibility criteria are met About St Vincent's Hospital Melbourne's Residential Aged Care Service St Vincent’s Hospital Melbourne (SVHM) operates three Residential Aged Care Services (RACS) facilities: Berengarra, Auburn House, and Prague House, collectively providing permanent and respite care for 165 residents. These services encompass mainstream aged care, psychogeriatric care, and specialist programs for individuals with mental health diagnoses, acquired brain injuries and / or a history of homelessness. All facilities are registered NDIS providers. The role is primarily based at St George’s Health Service (SGHS) in Kew, with responsibilities across campuses and aged care sites. Residential Aged Care Services (RACS) sits within the Continuing Care Program at SVHM, which also includes Subacute Services (Rehabilitation, Geriatric Medicine, Palliative Care Services), Bed Based Transition Care, Community Services (HIP, ACAS, GP Liaison) and Healthcare for the Homeless Program. Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application Please attach your resume and cover letter to your application. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at

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has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more. Position Description Local Work Environment St Vincent’s Hospital Melbourne (SVHM) operates three Residential Aged Care Services (RACS) facilities – Berengarra, Auburn House and Prague House – collectively providing permanent and respite care for 165 residents. Services include mainstream aged care, psychogeriatric care and spe ialist programs supporting people with mental health diagnoses, acquired brain injuries and/or a history of homelessness. All facilities are registered NDIS providers. The position is primarily based at St George’s Health Service in Kew , with responsibilities across campuses and residential aged care sites. RACS forms part of SVHM’s Continuing Care Program, alongside Subacute Services, Bed Based Transition Care, Community Services and Healthcare for the Homeless. Position Purpose Reporting to the Operations Manager, Residential Aged Care Services , the Deputy Operations Manager supports the effective operational management of SVHM’s residential aged care services across Berengarra, Auburn House and Prague House. The role supports service delivery, workforce management, quality and safety systems, financial performance and continuous improvement across the RACS portfolio. It provides direct leadership and management to the Lifestyle and Administration Teams and acts as a key liaison with Allied Health services. Working closely with Clinical Managers, the Director of Nursing, Business Manager, Allied Health professionals and multidisciplinary teams, the position supports the delivery of safe, person-centred and high-quality care in accordance with legislative, regulatory, accreditation and organisational requirements. The Deputy Operations Manager also acts on behalf of the Operations Manager as delegated and provides operational leadership to support service excellence, staff engagement and achievement of strategic and operational objectives. Key Responsibilities Operational Leadership and Service Delivery

• Support the day-to-day operational management of Residential Aged Care Services.
• Provide direct leadership and oversight of the Lifestyle and Administration Teams.
• Act as a key liaison with Allied Health teams to support communication, coordinated care and service planning.
• Monitor operational performance and escalate emerging risks and issues.
• Coordinate service initiatives, operational projects and improvement activities.
• Act on behalf of the Operations Manager as del