Ki Niseko - An Dining Restaurant Front of House Supervisor/木ニセコ「杏ダイニング」ホールスーパーバイザー

The Role Team Management

• Ensure appropriate planning for the shift is carried out by reviewing reservation numbers and requests and assigning FOH staff to specific tasks and adjust shift hours according to business requirements.
• Provide for the efficient and effective management of the shift.
• Provide the FOH team with the skills and knowledge required to deliver service standards through the preparation and delivering of effective training sessions.
• Ensure the effective operation of the FOH team by monitoring individual performance, acknowledging achievements and recommending improvements.
• Lead a daily staff briefing at the start of each shift.
• Ensure FOH staff on shift maintain the company uniform, personal presentation, time keeping and restaurant process and policy requirements. Floor and Restaurant Operations
• Oversee the appropriate preparation and presentation of each day’s operations of the FOH area by ensuring staff complete all tasks and setups in accordance with checklists relevant to the season.
• Resolve customer complaints and operational problems that are referred by staff by investigating the issues and negotiating/creating a satisfactory solution with the appropriate parties.
• Provide back-up and shift relief by carrying out the full range of tasks assigned to other FOH staff (refer position statements) to ensure service levels are maintained.
• Ensure an effective knowledge FOH operations is maintained by updating operation logs, shift reports, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.
• Ensure the FOH work area is clean and clear of hazards.
• Complete as necessary incident reporting on all major issues or occupational health and safety matters, major Guest complaints/issues and significant damage or breakages.
• Contribute to the development of operating policies and procedures by monitoring the effectiveness of existing FOH policies and procedures and recommending changes to improve team performance.
• Assist the FOH with planning for smooth event operations. Reservations
• Ensure reservation requests are answered accurately in a timely manner. Administration
• Complete all required stocktakes, inventory checks and orders.
• Assist the FOH Manager with POS/Reservations systems updates and system maintenance. Knowledge and Skill Requirements
• A sound working knowledge of HTM policies, operating procedures and service standards.
• Customer service skills and telephone manner to professionally and courteously respond to a culturally diverse range of customers.
• Ability to handle difficult queries and customers in a calm and positive manner.
• Cash & credit card handling and reconciliation skills for the accurately processing of cash float.
• Team management skills to effectively oversee the activities of the FOH team.
• Computer operating skills
• Microsoft Office Suite
• Intermediate level English and native level Japanese required. Bilingual in Japanese/English spoken desirable. Employment Package Details Employment Period: on going Employment Status: Full time year round Contract Value: ¥5,300,000 to ¥6,100,000 Location: Niseko, Hokkaido, Japan
• AnDining(in Ki Niseko) Working Hours: Average 40 hours per week (shift times vary by season) 120 days off per year Sick leave: 5 days
• Annual paid leave: 10days (after 6 months of employment) Benefits
• Flexi-time system with paid overtime
• Health, social, and employment insurance
• Visa sponsorship
• Staff accommodation available
• Grand Hirafu season pass available at a discounted rate
• Free ski or snowboard lessons (availability dependent)
• Discounts on HTM services and businesses
• Access to language and work relevant training subsidy 仕事内容 以下が主なお仕事になりますが、これらに限定されません。 • 予約稼働数に合わせたスタッフのシフト作成を行う • 国内外のお客様にレストランコンセプトに合わせた基準のサービスを提供出来るよう、スタッフトレーニングの時間を設ける • 各スタッフの仕事を確認し、成果を認め、改善方法を促すことでサービスチームの効果的な運営を確保する • レストラン内が常に整っており、安全な環境であること • 日々のオペレーションに関する情報を更新し、チーム全体に最新の情報が行き渡るよう促す • お客様からのクレーム対応を行い、ホールマネージャーに報告する • フレンドリーで思いやりのある接客を行う事 • 在庫確認を行う • 予約内容の確認を行う • ホールマネージャーと共に、レジや予約システムのアップデートを行う 応募資格 • 接客が得意な方 • 英会話中級以上 • マネジメント経験をお持ちの方 • 難易度の高い予約に冷静に取り組む事が出来る方 • パソコンスキルをお持ちの方 雇用形態 • 正社員 雇用期間 • 定めなし 勤務時間 • 平均40時間/週（8時間 X 5日のシフト、シフト時間は季節によって異なります） 年間休日120日 傷病休暇5日 • 入社から6ヶ月経過後の年次有給休暇10日 給与 • 年俸530万～610万円 (上記年棒を14分割し、毎月の給与と年2回の賞与に分けて支給) 勤務地 北海道ニセコ エリア • 杏ダイニング（Ki Niseko ホテル内） 待遇 • 社会保険完備 • 残業手当有り • 社員寮あり（有料） • 冬季シーズンリフトパス割引購入可 • 無料スキー・スノーボードグループレッスン（空き状況による） • スキー・スノーボードレンタル割引制度 • 学習支援プログラム有り ご応募の際には 写真付き 履歴書を添付ください。