Technical Expert Brussels

¿Quiénes somos? AIRZONE es una empresa líder en soluciones inteligentes de climatización con presencia internacional. Nuestro compromiso con la sostenibilidad, la tecnología y las personas nos ha convertido en un referente en el sector de la climatización. ¡ÚNETE

A La

REVOLUCIÓN

Del Confort

INTELIGENTE! En AIRZONE estamos redefiniendo el futuro del confort y la eficiencia energética mediante tecnología de vanguardia. Si te apasionan la innovación y los retos, y quieres trabajar en un entorno dinámico en el que tus ideas importan, ¡queremos conocerte! . Job objective: Provide technical support to customers in the Belgium market, both on-site and remotely. Training of customers and technical services associated with the company. Roles and responsibilities: Technical Support · Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions. · Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc. · Detection and reporting of new incidents through the channels defined by the company. · Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible. · Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc. ATS · Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc. · Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments. · Keep track of service visits. · Monitor the quality of service of the ATS network with customers. · Organization of regular webinars to update ATS knowledge, needs, work reports, etc. · Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc.. Training · Strengthen customer training (for example, through specific events) in collaboration with the sales network. · Strengthen training for internal teams. · Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis. · Collaboration with the training department to prepare training content. Quality · Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits) · Collaboration with the rest of the company's departments to find solutions to customer incidents. Basic education required Essential: Higher-level vocational training in Electronics or similar. Specific knowledge Essential: Knowledge of electronics. Desirable: Knowledge of air conditioning/HVAC. Minimum experience 1 year of previous experience in a similar position is desirable. Other specific job requirements Usual place of residence: Brussels On-site position Essential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and French. . Si compartes nuestros valores y te gusta lo que hacemos, ¡queremos conocerte! Envía tu solicitud ahora y ayúdanos a construir el futuro del confort inteligente.